Refund policy

At Mat Misfits, we want you to love your gear — not just tolerate it. If something arrives wrong, damaged, or defective, we’ll make it right.

We offer a replacement, reprint, store credit, or refund for:

Items that arrive damaged
Items with a manufacturing or printing defect
Incorrect items or not what you ordered
Orders lost in transit, as confirmed by the carrier or fulfilment partner

Refund or replacement requests must be made within 30 days of delivery.

To request help with an order, email supportmatmisfits@gmail.com with:

Your order number
A short description of the issue
Clear photos of the product, print issue, damage, or incorrect item
A photo of the packaging, if the item arrived damaged

Once we review the issue, we’ll let you know whether your order qualifies for a replacement, reprint, store credit, or refund.

If your item is damaged, defective, or incorrect, you usually do not need to return it unless we specifically ask you to.

Items are not eligible for refund or replacement if they have been worn, washed, altered, or damaged after delivery, unless the issue is due to a confirmed manufacturing defect.

Refunds, when approved, will be issued back to the original payment method. Please allow time for your bank or payment provider to process the refund.

For best long-term results — so your tee survives as many rounds as you do — please follow the washing and care instructions included with your order.

This policy may be updated from time to time. The version shown on our website at the time of your request will apply.